Refund Policy for Naturale Life Coaching Services and Merchandise
Effective Date: July 1, 2025
At Naturale Life, we are committed to providing high-quality coaching services and products. If you are not completely satisfied with your purchase, we offer a refund policy subject to the terms below.
1. Eligibility for Refunds
Refunds are available for coaching services directly from Naturale Life within 7 days of the purchase date.
Refunds are available for merchandise purchased directly from Naturale Life within 30- days of the purchase date.
To be eligible for a refund, you must obtain pre-approval by contacting our customer service team within the 7-day or 30-day period based upon service or merchandise.
2. Coaching Services Refunds
To request a refund for coaching services, please contact us at cem@naturalelife.biz with your purchase details and reason for the refund request.
Refund requests for coaching services will be evaluated on a case-by-case basis. We may require additional information to process your request.
Approved refunds for coaching services will be processed within 30 business days of approval.
3. Merchandise Refunds
Merchandise must be returned in its original condition and packaging to be eligible for a refund.
To initiate a return, please contact us at cem@naturalelife.biz to obtain pre-approval and return instructions.
Customers are responsible for return shipping costs unless the merchandise is defective or incorrect.
Once the returned merchandise is received and inspected, approved refunds will be processed within 30 business days.
4. Non-Refundable Items
Gift cards and downloadable digital products are non-refundable.
Coaching sessions that have been initiated or fully utilized are not eligible for a refund.
5. Contact Information For any questions or to request a refund, please contact our customer service team at cem@naturalelife.biz.